1. Scope
This Privacy Policy explains how OpsRent (“OpsRent”, “we”, “us”, or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, request a demo, communicate with us, or use the OpsRent platform and related services.
OpsRent is a business-to-business software platform for rental and fleet operations. Depending on the context, OpsRent may process information as a controller for information about website visitors and account contacts, and as a processor or service provider when processing customer data on behalf of a rental business.
2. Information we collect
Information you provide
- Contact details such as name, business email address, phone number, company, job title, and country.
- Account information required to create and administer an OpsRent account.
- Information submitted through demo requests, support requests, forms, or other communications.
- Information contained in customer content that an authorized customer chooses to store in the platform.
Information collected automatically
When you use our website or services, we may collect technical and usage information such as IP address, browser type, device information, pages visited, referring pages, approximate location derived from IP address, and service activity. The exact categories depend on the technologies and analytics services actually enabled by OpsRent.
3. How we use information
- Provide, operate, maintain, and secure the website and services.
- Create and administer customer accounts.
- Respond to demo, sales, support, and other business requests.
- Monitor performance, troubleshoot problems, and improve our services.
- Send service, security, administrative, and other necessary communications.
- Send marketing communications where permitted and where you have the right to opt out.
- Prevent fraud, abuse, unauthorized access, and other security incidents.
- Comply with legal obligations and enforce our agreements.
4. Legal bases and choices
Where privacy law requires a legal basis, we may rely on performance of a contract, legitimate interests, consent, compliance with legal obligations, or another lawful basis applicable to the processing. Where we rely on consent, you may withdraw it subject to applicable law.
5. Customer data processed through OpsRent
Rental businesses using OpsRent may enter information about their customers, drivers, vehicles, bookings, contracts, employees, suppliers, or other individuals. In these circumstances, the rental business generally determines why that information is collected and how it is used. OpsRent processes that customer data to provide the contracted service and according to the customer's instructions and applicable agreements.
Customers are responsible for ensuring they have an appropriate legal basis and required notices or consents for the personal information they provide to OpsRent.
6. How we share information
We may disclose information to service providers that support hosting, infrastructure, security, communications, analytics, customer support, payments, or other business functions. We may also disclose information when required by law, to protect rights or safety, to investigate abuse or fraud, or as part of a merger, acquisition, financing, reorganization, or sale of assets.
We do not sell customer data as a core part of the OpsRent service. Any advertising or analytics practices should be described here accurately based on the actual technologies enabled on the website.
7. International transfers
OpsRent may use service providers or infrastructure located in countries other than the country where you are located. Where applicable law requires safeguards for international transfers, we will use an appropriate lawful transfer mechanism.
8. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations. Customer data retention may also be governed by the applicable customer agreement and deletion instructions.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, and destruction. No internet service can guarantee absolute security. The specific security controls applicable to customer data may be described in our security documentation and customer agreements.
10. Privacy rights
Depending on where you live and the applicable law, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of certain personal information, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a competent supervisory authority.
To make a privacy request, contact privacy@opsrent.com. We may need to verify your identity before completing a request.
11. Children's information
OpsRent is a business service and is not directed to children. We do not knowingly collect personal information from children in circumstances where applicable law prohibits such collection.
12. Third-party websites and services
Our website or services may contain links to third-party websites or integrate third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date when changes are published. Where required, we will provide additional notice or obtain consent.
14. Contact
Privacy questions and requests can be sent to:
Ops Rent LLC
privacy@opsrent.com
Related: Terms of Service · Cookie Policy